AI operations layer · for NetSuite

Your ERP records what happened. Nova tells you
what to do next.

Meet Nova — the AI operations expert inside NSMetrics. Nova reads your live NetSuite data and hands every rep and manager a ranked list of the next right moves, then quietly does the busywork itself.

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Runs beside NetSuite/ Read-only by default/ Your data, your container
NOVA /Sales-Order Advisor High
Whose ball
Customer
Stalled
6d 04h

SO-4821 has waited six days on the customer’s deposit — right where orders start to slip. Nudge them before it stalls.

Send deposit reminder draft ready
This month · pacing to target $412K / $500K   ▲ 6% ahead
The shift

A system of record, meet a system of action.

NetSuite is superb at storing what happened. It won't tell a named person what to do about it before the deal goes cold. NSMetrics reads the same records and returns a decision.

◦ What NetSuite stores
tranid  SO-4821
status  Pending Fulfillment
order_status  Awaiting deposit
total  $14,260.00
lastmodified  6 days ago
rep  J. Okafor

Accurate. Complete. Silent.

✦ What Nova decides
Priority · High

SO-4821 has sat on the customer’s desk for six days awaiting a deposit — right at the age where orders start to slip.

Next move: send the deposit reminder and CC their AP contact. The draft is ready.

Nova
Nova
AI operations expert
On duty · reading your pipeline
Meet Nova

The teammate who has read everything — and forgets nothing.

“I read every quote, order and case the moment it changes — then I tell your team the one thing to do about it. I don't forget follow-ups, I don't play favourites, and I don't sleep.”

— Nova, on the job since day one

  • Reads every record, liveThe instant a quote, order or case moves.
  • On duty 24 / 7Including the 3 a.m. spam sweep.
  • Never drops a follow-upStalled deals don't slip past.
  • Shows its workEvery call explained in plain English.
Nova's specialists

One mind, a whole team of specialists.

Nova works as a fleet of specialists — one per job, each fluent in your team's language of quotes, sales orders, cases and reps. Some advise; some act on their own. New specialists are cheap to add because they all share Nova's engine.

Advises

Sales-Order Advisor

Triages a rep's open orders by blocker — whose desk each is on and the one next action to unstick it.

Advises

Case Advisor

Ranks a rep's open support cases and says what to do first, so nothing waits longer than it should.

Advises

Lost-Deal Recovery

Post-mortems every lost quote, ranks a resurrection worklist, and drafts the re-engagement email.

Acts on its own

Spam Deletion Bot

Finds and removes spam support cases with no one in the loop — thousands handled to date, every one logged for your audit trail.

Acts on its own

Case Assignment Bot

Classifies each incoming case and routes it to the right salesperson automatically — no manual triage queue.

Advises

Manager Briefs

Every morning, a team-wide brief synthesised across every rep's advice — one read, whole-team picture.

Answers

Ask Nova

Ask Nova about your business in plain English through Claude — read-only, and only what your login may see.

Predicts

Forecasts & Signals

Revenue forecasts, quote win/loss prediction, message sentiment, and ad-spend-to-revenue correlation.

Advises — recommends the next move Acts — does the work autonomously Answers — on demand, in plain English Predicts — models & forecasts
Built, not slides

Running in production. Every day.

Not a prototype waiting on a roadmap — a working platform we run our own operation on, and it earns its keep in reclaimed staff time.

0
service modules in production
0
distinct AI advisors
0
live dashboards
0
systems integrated
0
spam cases auto-handled, hands-off
0
automation on that queue

The spam bot alone has removed thousands of junk cases with zero manual intervention — staff time your team spends selling instead. Real, measurable cost savings, on top of everything the platform surfaces.

Ask Nova · via Claude
How are sales pacing this month vs. our target?
You're at $412K of a $500K target with 9 selling days left — pacing +6% ahead of this point last month. Two accounts are behind their usual cadence.source · revenue burnup · role: manager
Which customers are cooling off?
Three: Harbourside, Delta Civic, North Ridge — all past their normal reorder window. Want the re-engagement drafts?source · customer cadence · read-only
Ask your business

Talk to Nova, in plain English.

Nova plugs straight into Claude as read-only tools. Anyone on the team can just ask — no dashboard training, no query language.

  • It sees only what you can. Access follows your login — a rep sees their own data, a manager the team.
  • Read-only, always. Every tool reads; nothing in your business can be changed from the chat.
  • Your password never leaves your machine. Answers are drawn live, the way the dashboard shows them.
Built for finance data

Your data lives in your own container.

No shared database, no co-mingling. Each company runs in an isolated container with its own storage and its own connection to NetSuite — the model serious ERP buyers ask for.

  • Isolation by construction

    One tenant per container — a neighbour's data can never appear in yours.

  • Access inherited from your login

    Roles match your NetSuite-side reality — no second set of rules to maintain.

  • Deploys the way you run

    A container per customer on Docker or Kubernetes — upgrades roll out cleanly across the fleet.

Every box is its own container. Yours is walled off from all the others.

NetSuite Google Ads Analytics RingCentral Claude
See it on your data

Put Nova to work on your pipeline.

We'll connect a read-only view to your NetSuite and let Nova show you your own pipeline, triaged and prioritised, in a single call.

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